Discover Hotel Policies and FAQ for Your Stay at Econo Lodge Riverside - Pigeon Forge
Discover the Hotel Policies and Frequently Asked Questions for Your Econo Lodge Riverside Stay in Pigeon Forge.
Frequently Asked Questions
Welcome to our FAQ page! We want to make sure that your stay with us is enjoyable and productive. Please take a moment to review our frequently asked questions. If you have any additional questions, please don't hesitate to contact us directly. Our friendly staff is here to help!
Do you allow pets?
We're sorry, but we do not accept pets at Econo Lodge Riverside.
Do you charge my credit card when I make a reservation?
Your credit card information is used only to guarantee your reservation, and we do not charge it at the time of booking. However, if you fail to cancel your reservation at least 24 hours prior to your arrival, or if you fail to arrive on your scheduled date, we will charge your credit card for one night's room and tax. Please note that during special events such as car show weekends in April and September, we charge your credit card in full for the entire reservation period at the time of booking, and there is no refund available.
Can I cancel a reservation online?
To cancel a reservation and avoid being charged for a no-show, you must call the hotel directly at 1-866-327-5032. Please do not rely on email for cancellation, as it is not a guaranteed method. Our staff is available to help you with any changes to your reservation.
What is Check-in/Check-out time?
Check-in time is 4:00 PM. If your room is available earlier, we will be happy to check you in at no additional charge. Check-out time is 11:00 AM.
If a room type is not shown on the dates I requested, does that mean there are no more rooms available?
Not necessarily. We do not always display our full inventory online, so if you do not see the room type you need, please call the hotel at 1-866-327-5032 and ask. Our staff is always happy to help you find the best available room.
May I get an AAA, AARP, Government, or Military discount online?
Yes! When you book online through our ChoiceAdvantage site, you can select the appropriate discount from the drop-down box on the left side of the page. If you prefer, you can also book a regular reservation and present your membership card or military ID at check-in to receive your discount. Please note that discounts are not always available during special events, holidays, and some weekends.
What is the hotel's address and phone number?
The Econo Lodge Riverside is located at 2440 Parkway, Pigeon Forge, TN 37865. You can reach us at 1-865-428-1231.
Getting to our Hotel from I-40
To get to our hotel from I-40, please visit our Directions Page for complete directions. In summary, take Exit 407 and head towards Pigeon Forge which is approximately 12 miles away. The traffic lights are numbered in Pigeon Forge, and our hotel is located on the right-hand side of the Parkway (main street) just after traffic light #2.
If you have a group of nine or more rooms, you are eligible for a group rate discount. Please visit our Group Travel page for complete information and to contact us for more details.
Managing your Reservation
Unfortunately, we are unable to manage your reservation online. To make changes or cancellations, please call our hotel directly at 1-866-327-5032.